Wow, I am impressed by our supermarket. For all the negative press there is in Australia about our big supermarkets dominating the market, I am grateful for the large systems they seem to have in place.
Our son is anaphylactic to milk, egg, peanuts and tree nuts. That
means that although he can eat beef, lamb and chicken, it always has to
be cooked by us. I am terribly thankful that he can eat wheat, so we can
have sliced bread (although I am very particular about exactly which
brand we get in order to avoid cross contamination). So far, our son can
have Nuttelex (a dairy-free margarine), some jams and also vegemite on
his sandwiches. But I am always a bit sad that he can't have a ham
sandwich like the other kids... or more sad, that I can't just get some
deli meat from the shops to save cooking.
I sent an email off, and got a message on my phone a few days later stating that the sliced meat was most likely contaminated with dairy products. This was what I would have expected, so I sent off another email suggesting they fix the labeling of their packaging to reflect this. A few days later, I get another phone message stating that they were unsure of the accuracy of their previous comments and would launch an investigation to address my question. (You'll notice that there's a lot of phone messages... that's my fault since I can never put baby down in time to actually answer the phone). Anyway, two weeks later, the phone rings again and this time I answer it. The lady confirms that after a full investigation, there should be no risk of milk, egg or nut contamination, and in fact their initial customer information was incorrect. Wow, that's customer service. All that effort for one customer (although probably also to ensure there's no risk of litigation). Still, I'm impressed, and I'll be even more impressed if my son actually decides he likes it :-)